Terms & Conditions

Ruby's Room Legal

Terms and conditions contained herein are legally binding.

By placing an order with the website rubys-room.com either by online or phone you agree to be legally bound by these terms and conditions listed and will override any terms and conditions proposed by the purchaser.

We recommend you shall not proceed with your purchase until you have read and agreed with these terms and conditions.

1 Product specs

1.1 We will endeavour to display our products within the website as accurately as possible, however, there is no guarantee the completeness or accuracy of the pictures or photographs that are shown.

We and our suppliers continually develop our products and reserve the right to amend any specification of goods or products without prior notice; this may include adjustment of sizes or detailing. Please email or call if a small adjustment to size will make an item unusable when it arrives.

1.2 No two products will ever be identical; 

1.3 Ruby’s Room offers a range of furniture of which some may require self-assembly, this is to protect some items during carriage.

1.5 From time to time we have a clearance section on our website. Items purchased from this section may contain items from discontinued ranges or items that have been removed from there packaging. The items may have been excessively handled therefore they may have knocks, scratches or other defects. The reduced sale price takes into consideration any or all of the defects referred to above.

2. Prices and Discounts

2.1 All prices include VAT (Value added Tax) where appropriate, at the prevailing rate and are subject to any promotional offer or discount. We will not be bound to honour any prices where we have indicated to you subsequently that the prices displayed have been displayed in error. In these cases, a full refund will be given. For new orders, we will not refund the price difference or price match once an order has been placed. If an order is cancelled then re-ordered to the same address than an administration charge of £50 will be charged to that same address.

2.2 From time to time we can offer discounts on some of our products. These discounts are dependant on many things therefore may vary over time. Please when given a discount code use it within 48 Hrs as the codes do change on a regular basis.

Please Note: Discounts will not be available when using 0% Finance options. We do apologise, but any order placed on 0% Finance will be rejected if there is a discount code applied to it.

3. Payment

3.1 Payment will be taken in full at the time of the order.

3.2 You must pay by credit card, debit card, or by Klarna. The price of any product is the price in place at the date and time of your order. You undertake that all details you provide to us for the purpose of purchasing products which may be offered by us on our website or in our stores will be correct; the credit, finance, or debit card that you use is your own and that there are sufficient funds or credit facilities to cover the cost of any products. We reserve the right to obtain validation of your credit or debit card details before accepting you order.

3.3 We reserve the rights to refuse any orders placed by you.

3.4 An additional option of consumer finance may be taken by you subject to status. The contract shall not have been concluded until any documents that require signatures are returned and completed. We cannot be responsible for any delays to your delivery caused by the late return of the signed finance agreements.

3.5 In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

  • Pay in 3
  • Pay Later

Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

4. Deliveries

4.1 We are able to deliver orders to you if you have a permanent UK mainland address. Delivery to certain postcodes may take longer. All purchases must make an allowance of 10 to 20 working days from the date of dispatch for our couriers to fulfil the final delivery to you home.